Privacy policy

Last updated: April 27, 2026

LorvaineUK SL ("Lorvaine", "we", "us" or "our") operates the lorvaineuk.com store and website, including all related information, content, features, tools, products and services (the "Services"). Lorvaine is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

When we use the term "personal information", we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

Contact details — name, billing and shipping address, phone number, and email address
Financial information — payment card details, transaction details, and payment confirmation
Account information — username, password, security questions, preferences and settings
Transaction information — items viewed, added to cart, purchased, returned or cancelled, and past transactions
Communications with us — content of messages sent to our customer support team at support@lorvaineuk.com
Device information — IP address, browser type, network connection, and other unique identifiers
Usage information — how and when you interact with or navigate the Services

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you — when you create an account, place an order, contact our support team, or otherwise provide us with your personal information
Automatically through the Services — from your device when you visit lorvaineuk.com, through cookies and similar technologies
From our service providers — including Shopify and other third parties who process your personal information on our behalf
From our partners or other third parties — as permitted by applicable law

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide and improve the Services — to process your orders, payments, and returns; to fulfill and ship your orders to the United Kingdom and internationally; to manage your account; and to create a personalised shopping experience
Marketing and advertising — to send promotional communications by email and to show you relevant advertisements based on your activity on the Services. You may opt out at any time using the unsubscribe link in any email
Security and fraud prevention — to authenticate your account, protect against fraudulent or illegal activity, and secure the Services
Customer support — to respond to your enquiries and provide effective support via support@lorvaineuk.com
Legal compliance — to comply with applicable law and respond to valid legal process

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify and service providers — including payment processors, shipping and fulfillment partners, data analytics providers, and cloud storage providers who support our worldwide delivery operations
With marketing partners — to support personalised advertising. Our partners use your information in accordance with their own privacy notices
At your direction — when you request or consent to the disclosure of your information to third parties
Within our corporate group — with affiliates as part of our business operations
For legal or business reasons — in connection with a merger, acquisition, or bankruptcy; to comply with legal obligations; or to enforce our Terms of Service

5. Relationship with Shopify

The Services are hosted by Shopify Inc. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and to exercise any rights you may have, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com or the Shopify Privacy Portal.

6. Cookies

We use cookies and similar tracking technologies to improve your experience on lorvaineuk.com, to remember your preferences, and to support our marketing and advertising activities. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the Services.

7. Third-Party Websites

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

8. Children's Data

The Services are not intended for use by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us at support@lorvaineuk.com and we will delete it promptly.

9. Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We recommend you do not share your account credentials with anyone.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access — request access to the personal information we hold about you
Right to Delete — request deletion of your personal information
Right to Correct — request correction of inaccurate personal information
Right of Portability — receive a copy of your personal information in a portable format
Right to Opt Out — opt out of the sale or sharing of your personal information for targeted advertising
Managing Communications — opt out of promotional emails at any time using the unsubscribe link

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing of your personal information, and the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@lorvaineuk.com. We will respond in a timely manner as required by applicable law. We will not discriminate against you for exercising any of these rights.

11. International Transfers

As Lorvaine ships worldwide, your personal information may be transferred to, stored, and processed in countries other than where you reside, including through Shopify's global infrastructure. Where we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent instruments recognised by the relevant authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated Privacy Policy on lorvaineuk.com and update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your personal information, please contact us:

Email: support@lorvaineuk.com
Company: LorvaineUK SL
Address: Carrer de Cavallers 28, Palafrugell, GI, 17200, ES

If you reside in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available at edpb.europa.eu.